Privacy Policy

1) Information we collect

• Account & profile data: name, username, email, password (hashed), preferences, and support history.
• Gameplay & service data: game activity, virtual currency balances, rewards, and related logs.
• Device & usage data: IP address, device identifiers, browser type, pages viewed, timestamps, and diagnostics.
• Cookies & similar technologies: used for core functionality, preferences, and analytics (see Section 4).
• Communications: messages you send to us and records of our replies.

2) How we use information

• Provide and operate the Site and games; manage accounts and customer support.
• Maintain security, prevent fraud/abuse, troubleshoot, and enforce our terms.
• Analytics and performance measurement to improve features and user experience.
• Send service messages (e.g., account notices) and, where permitted, marketing. You can opt out of marketing emails using the unsubscribe link or by contacting us.
• Comply with legal obligations and respond to lawful requests.

3) How we share information

We may share information with:

• Service providers (e.g., hosting, analytics, email delivery, customer support tools) who process data on our behalf under contractual restrictions.
• Legal/ safety recipients when required by law or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or asset sale.

We do not sell personal information for money. We also do not knowingly share personal information for cross-context behavioural advertising. We handle personal information in accordance with the Privacy Act 2020 (New Zealand) and oversight by the Office of the Privacy Commissioner.

4) Cookies & tracking choices

We use cookies and similar technologies for essential functions (e.g., login/session), preferences, and analytics. You can control cookies through your browser settings; blocking some cookies may affect Site functionality. Some browsers offer “Do Not Track” signals; there is no uniform standard, so we may not respond to all such signals.

5) Data retention

We keep personal information only as long as reasonably necessary for the purposes described above, including account administration, security, dispute resolution, and legal compliance. Retention periods vary based on the type of data and why it was collected.

6) Your rights & choices

Under the Privacy Act 2020 (New Zealand), you have rights to request access to and correction of personal information we hold about you, and to ask us to delete or restrict certain processing where applicable. You may use an authorised representative where permitted. We may verify your request before responding. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.

To submit a request or opt out of marketing: email support@nzonlinegaming.com.

7) Minors

The Site is intended only for individuals who are at least 20 years old in New Zealand. The Site is not directed to minors, and we do not knowingly collect personal information from anyone under 20. If you believe a minor has provided information, contact us and we will take appropriate steps to delete it.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

9) Changes to this policy

We may update this Privacy Policy from time to time. We will revise the effective date above and, if changes are material, provide additional notice where appropriate.